Our Returns Policy is in addition to your rights under Australian Consumer Law.
Bamboo Babe offer a ‘no hassles’ return policy. Buying items online can offer savings and convenience, however, we understand that it doesn’t always give you the opportunity to try things out. Bamboo Babe offers you the opportunity to return the items you purchased in original and unused condition within 30 days of purchase. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchange: You may pick another item from our range (of equivalent value) and we will send this to you at our cost. If the value of your exchange is more expensive you will be required to pay the difference, if less you will be issued with store credit.
Refund: If you elect this option you will be refunded the item cost (which does not include the shipping paid). Please note if you have used a coupon code for your purchase and are returning an item to us for a refund, we will be refunding you the item cost less coupon discounted amount less postage.
If after you have received your 1st exchange item, and wish to return this item to us, we can offer you an exchange or store credit of item cost for your purchase. We can offer a customer up to 1 exchange per transaction where we will offer complimentary return shipping to you. If you require more than 1 exchange per transaction, we will require you to pay the shipping costs.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Please Note: Bamboo Babe may on occasion, run special promotional and/or flash sales. For these sales, we are happy to accept returns in accordance with Australian Consumer Law. We will not be accepting returns for these particular promotions due to change of mind or wanting to exchange the size and/or style. Bamboo Babe will state these Terms and Conditions during the applicable sales.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Bamboo Babe Returns, PO Box 758, Glenelg, South Australia 5045
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Bamboo Babe Returns, PO Box 758,Glenelg, South Australia 5045
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.