RETURNS POLICY UPDATE
3rd September 2025

Bamboo Babe Returns and Exchanges

Returns

• If your product is defective, damaged, or didn’t arrive as expected, let us know within 30 days of purchase.
  
  

• Email us at hello@bamboobabe.com.au with your order number and a brief description of the problem.
  
  

• We’ll guide you on the next steps and make it as hassle-free as possible.
  
  

Exchanges

• Defective or damaged items: We’ll replace them at our cost.
  
  

• Want a different item from our range?
  
  

• If it’s the same value, we’ll send it to you for free.
  
  

• If it’s more expensive, you pay the difference.
  
  

• If it’s less, we’ll give you store credit for the difference.
  
  

• Change of mind: You’re welcome to exchange, but shipping and any price difference is on you.
  
  

Tip: Always email us first at hello@bamboobabe.com.au so we can make sure your exchange is smooth.

Refunds

• Once we receive and inspect your return, we’ll email you to confirm.
  
  

• Approved refunds are processed to your original payment method within 7–10 business days.
  
  

• Shipping costs for change-of-mind returns are not refundable.
  
  

Delivery Issues

• Sometimes parcels get lost or delayed. Start with your postal carrier—they usually can help first.
  
  

• If that doesn’t work, reach out to us at hello@bamboobabe.com.au. We’ll help track it and find a solution.
  
  

Flash Sales and Promotions

• Special sales sometimes have final-sale items.
  
  

• Returns or exchanges for change of mind aren’t available for these items.
  
  

• We’ll clearly state these terms during the sale.
  
  

Your Rights

We follow Australian Consumer Law, so you’re always protected if a product is faulty or not fit for purpose.